Terms of use

The services of the Afferolab.Flow system (“Afferolab.Flow”) are provided by Afferolab Participações S.A and other group’s companies and licensed to Afferolab customers ("Customer") pursuant to an agreement made between the parties. These Terms of Use ("Term") govern the use of the site, applications and any other products and services related to Afferolab.Flow ("Services").

In this Term, "Afferolab" or "we/us/our" refers to Afferolab Participações S.A and/or its licensees, as applicable; and the term "You" or "your" refers to Customer's employee or contractor appointed to use the Services and Customer is jointly and severally liable for any and all use of Afferolab.Flow by you.

Please read these terms carefully and if you have any questions, please contact us at support.flow@afferolab.com. By clicking the "I accept" button below, You agree to this Term and consider it valid as any contract written and signed by You. If you do not agree to all the terms of this Term, cease any use of Afferolab.Flow.

As some of our Services may be downloaded to your smartphone, You agree that we may update these Services at any time by clicking the "I accept" button, whenever available, so that each updated Term is valid as any other contract.

(1) Who can use our services?

You may use our Services, provided that you have an active and current professional contract with Customer. In the event of termination or expiration of this contract with Customer, your access to the Service will be immediately suspended and terminated.

(2) Registration and data

Customer must provide Afferolab with all accurate and complete information about You, in order for your access to be granted to the Services, as set forth in our “User Management” Section. You also agree to update your information to keep it up to date with Afferolab.Flow and with the Customer at all times.

When using the app on a mobile device, you may be asked for permission to use your device's camera. It is noteworthy that the camera will only be used for authentication purposes at the first access.

While we are in possession of your information or data, we may provide it to the appropriate authorities to assist in investigations or legal proceedings, even if preparatory or precautionary, provided that required and permitted by law.

You also agree that you will only access and use the user account assigned to You by Customer and that You will not share access with third parties. The use or access by anyone who is not bound and authorized by Customer and Afferolab is strictly forbidden.

(3) The Platform

Afferolab or Customer reserve the right to discontinue any playlist item, videos, articles, podcasts, infographics, and any other content made available through Afferolab.Flow, as well as modify any content without prior notice.

You acknowledge and agree that participation in or completion of a course included in the Platform does not confer any academic credit.

Use of these Services does not give you ownership of any intellectual property rights in our services or in the content you access, in accordance with the terms of item 6 below.

(4) Security

We care about the security of our users. While we work to protect the security of your account and related information, Afferolab cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please let us know immediately of any unauthorized use of your account via email support.flow@afferolab.com.

(5) Content of Third Parties

Through the Services, you may access and use content provided by third parties, such as links to websites and services maintained by third parties.

Afferolab cannot guarantee that such third party content on the Services or elsewhere will be free of material that you may find offensive or inappropriate, or of malware or other contaminants that may damage your computer, mobile device or any files in it.

Afferolab disclaims any responsibility or liability related to your access to or use of such third party content.

(6) Intellectual Property

All rights related to Afferolab.Flow, as well as all content included in Afferolab.Flow or third party content accessed through Afferolab.Flow (included, but not limited to, courseware, presentations, drawings, images, computer programs, titles, objects, projects, artwork, graphics, animations, sounds, musical compositions and recordings, trademarks, trade names, domain names, slogans, patents, inventions, utility models, knowledge and any other intellectual property) are the property of Afferolab or its licensors, except for links and applications referenced in Afferolab.Flow, but accessed off the Afferolab.Flow platform.

You may not modify, disclose, reproduce, adapt, exploit, translate or record any Afferolab.Flow content, whether owned by Afferolab or third parties, or create any work derived from Afferolab.Flow, nor even assign, license, sublicense, sell, distribute copies, reproduce, lease or pledge, donate, dispose of or otherwise transfer, in whole or in part, in any form, free of charge or not, temporary or permanently, the content of Afferolab.Flow, as well as its manuals or any related information, documents or techniques without the prior consent of Afferolab, except the download rights to your smartphone, support materials available for this purpose and which are duly and expressly authorized by Afferolab, provided that they are used exclusively for purposes for which they are intended.

You also may not reverse engineer, decompile, disassemble, or otherwise attempt to extract source code or other confidential information from Afferolab.Flow. If you, by action or omission, incur these types of breach, you will be liable, together with the Customer, to Afferolab and third parties, for any and all damages, fines, costs and expenses arising from the breach, without prejudice to any reasonable remedies that may be taken by Afferolab.

(7) Modify and Terminate Our Services

We are constantly changing and improving our services. We may add or remove functions, features or needs, and we may suspend or discontinue a service completely without prior notice.

(8) Limitation of Liability

Afferolab shall not be liable for the purchase, availability, license validity, operation, upgrade, maintenance, and/or operation of any of the servers or software required to access Afferolab.Flow and all costs and expenses related to those products will be Customer responsibility.

Afferolab shall not be liable for any loss or damage caused by User’s use or misuse of Afferolab.Flow, nor shall be liable for any event of unavailability or interruption, suspension or cancellation of Afferolab.Flow.

(9) Termination

This Term (and any subsequent amendments, if any) is valid until expiration or termination. Either You and Afferolab may terminate this Term at any time for any reason. Afferolab may terminate this Term upon giving notice to you, or automatically upon termination or deletion of your account, termination of the Afferolab and Customer contract, termination of your contract with Customer or your decision to permanently discontinue access to Afferolab.Flow. You may terminate this Term at any time by simply interrupting your access. If, however, You are interested in terminating your account, the Customer shall notify Afferolab by e-mail support.flow@afferolab.com. Upon termination of this Term, your right to use Afferolab.Flow will cease immediately.

(10) Review of Terms

Afferolab reserves the right, at its sole and exclusive discretion, to revise, update, amend, modify, add, supplement or delete certain terms and conditions of this Term; such changes will be effective upon their acceptance. If any future changes to this Term are unacceptable to You or cause You no longer agree to or comply with this Term, Afferolab reserves the right to automatically terminate this Term and immediately suspend your access to Afferolab.Flow.

Privacy Policy

By virtue of this Privacy Policy regarding to Afferolab.Flow (“Policy”), the term "Afferolab" or "we/us/our" refers to Afferolab Participações S.A and/or its licensees, as applicable; and the term "You" or "your" refers to Customer's employee or contractor appointed to use the Services.

By proceeding after this page, You agree to this Term and consider it valid as any contract written and signed by You. If you do not agree to all the terms of this Term, cease any use of Afferolab.Flow. The Afferolab.Flow team reserve the right to change this agreement and You shall click on the "I accept" button for the updated Policy to be valid under any other contract.

All of your personal information collected by virtue of using Afferolab.Flow will be used to help you make our services increasingly efficient and with quality. Ensuring the confidentiality of your personal data is of paramount importance to Afferolab.Flow.

Collected Information

We will not share your personal information with third parties without your consent, except as necessary to provide you with the services we offer to you, to comply with the law or otherwise described in this Policy. We may use your personal information to verify your identity or to verify your qualifications, to inform you of any changes to Afferolab.Flow, or to send you additional information about Afferolab.Flow. We may also use your information to contact you if we believe you are violating the Terms of Use or this Privacy Policy.

All personal information relating to You will be treated in accordance with applicable Brazilian law.

The collected personal information, the accuracy of which is your responsibility, may include your name, email, password and area of operation. You shall be liable to keep your information and personal data up to date.

We may review, query or analyze your data reported on Afferolab.Flow for purposes of fraud prevention, risk analysis, regulatory compliance, investigation, product development, research and Customer support. We may also query, review or analyze messages for product research and development to help make searching and communicating with users more efficient and effective.

By using Afferolab.Flow, you agree that Afferolab, in its sole discretion, may review, query, analyze and store your communications, either manually or by automated means.

We may disclose personal information if required by law or in good faith belief that such action is necessary to (I) comply with the requirements of the law or comply with any legal proceeding, (II) protect and defend the rights or property of Afferolab or Afferolab.Flow users, or (III) act under unusual, extraordinary or emergency circumstances to protect the safety of the Afferolab.Flow public or users.

We may share your personal information with service providers that we engage with for the purpose of processing information on our behalf and in your name, as well as to fulfill the Services and to meet contractual obligations with the Customer. While providing services to us, these companies may access your personal information.

To the extent applicable, we require that You comply with this Policy and take security and confidentiality measures.

Log Data

We may also receive, store, process and use Log Data, which is information that is automatically recorded by our servers whenever You access or use the Platform, regardless of whether you have registered in the Platform or logged in to your Account of the Platform, such as your IP address, the date and time you access or use the Platform, hardware and software you are using, referring to and exit pages and URLs, the number of clicks, pageviews, and the order of such pages and the amount of time spent on particular pages and such information will be stored but used only if requested by Customer.

Links to Third Parties Websites

Afferolab.Flow will contain links to other websites that are not owned or controlled by Afferolab. You acknowledge and agree that Afferolab has no control over third party websites. These other websites may install their own cookies, web beacons or other files on your device or collect and request your personal information. Such third party websites will have their own rules regarding the collection, use and disclosure of Personal Information, holding Afferolab harmless of any liability in that regard. We recommend that You read the terms of use and privacy policies of other websites You visit.

Amendments to this Privacy Policy

Afferolab reserves the right to review, update, change, modify, add, supplement or delete certain terms and conditions of this Policy. Such changes will be effective upon their acceptance. If any future changes to this Policy are unacceptable to You or cause You no longer agree to or comply with this Policy, Afferolab reserves the right to automatically terminate the Services.

It is important that you review the amended Privacy Policy. If you do not wish to agree to the amended Policy, we will not be able to continue offering the Platform to You and your only option will be to terminate access to it.